How do I cancel my membership?

Press Cancel under your plan on the server's invite page, or on the card /membership shows in the server. It ends the subscription at the end of the period you've paid for, and you keep the role until then.

Two ways in, the same choice

  1. From Discord. Run /membership in the server and press Cancel beside your plan. Only you see the reply.
  2. From the web. Open the server's invite page while signed in, select your plan and press Cancel under the button.

Cancel asks once before it does anything: you can pause instead, if your plan can be paused, cancel at the end of the period, or keep the plan. Stripe’s own billing page is still there for your card and invoices (Manage billing in Discord, Card & invoices on the invite page, or flatpass.io/account), and you can cancel there too.

You sign in to flatpass with Discord, and a device you have signed in on stays signed in for about 60 days after your last visit: subscribing in another flatpass server from it needs no Discord sign-in, unless flatpass can’t add you to that server without Discord’s permission. Your account page lists every subscription you pay for through flatpass, in every server, each with its own Manage billing link.

What happens to your role

Cancelling takes effect at the end of the period you have already paid for. That is the only kind of cancellation flatpass offers, so there is no way to cut a paid month short by accident. The subscription runs to that date and your Discord role comes off then, not when you press the button. Until then the invite page and /membership show the date, with Keep to take the cancellation back.

There is no partial month: flatpass does not shorten a period you have paid for, and it does not refund the remainder either. If you want money back rather than an end date, that is the server owner’s decision to make.

A switch waiting on the plan is called off. If the plan has a switch scheduled for the end of its period, or one still waiting for payment, cancelling drops it: the plan you have now ends on its date instead.

If you only want a break

Cancelling ends the subscription, and coming back later means subscribing again at whatever the price is then. If you expect to return, pausing keeps your plan and your price — the role still comes off, but nothing is lost.

If it’s the price rather than the server, you may be able to move to a cheaper plan or a shorter billing period instead: press Change plan beside your plan in /membership, or see Can I switch to a different plan?

Still stuck?

Ask the server owner first — they take the payment and can see your subscription. If you paid and flatpass never delivered the role, email support@flatpass.io with the server’s name and your Discord username.