How much of a member's payment do I keep?

All of it except Stripe's card fee — flatpass takes nothing from a sale. On a €175 monthly payment to a euro-area account, Stripe's standard rate keeps about €2.88 and you keep about €172.12.

What Stripe takes

Stripe charges its card fee on each payment, to your own Stripe account. The rate is the one published for your account’s country — yours, not your member’s — and the figures below are its standard rate for a card issued in that same country.

Your account’s countryStandard card
Euro area1.5% + €0.25
United Kingdom1.5% + £0.20
United States2.9% + $0.30

Other cards cost more, and you cannot tell which one a member will use. A premium card, a card issued in another region and an international card each carry a higher rate, and a payment Stripe has to convert into your currency adds a charge on top. On a euro-area account those run to 2.5% for a UK card, 3.15% for an international one and a further 2% where a conversion is needed.

Stripe’s pricing page for your country has the exact figures. The ones on this page are approximate for that reason.

What flatpass takes

Nothing from any payment: no percentage of a sale, no per-payment fee. What a member pays, less Stripe’s fee, is yours.

What you pay flatpass is a flat monthly amount instead, and it does not move with what you charge or how much you sell. It is free up to 15 paid members across every server on your account, and $29 a month on Starter, the tier above it.

Passing the cap doesn’t stop anything on the day you pass it — what happens at the cap is its own page.

Where the money goes

Straight into your own Stripe account, on Stripe’s own payout schedule; flatpass never holds it. Members can pay in their own currency where Stripe supports it, and the conversion charge above applies when Stripe converts such a payment into yours. How the connection works, and what it grants, is on connecting Stripe.

When you refund

Stripe does not return the fee it took on the original payment when you refund it, and refunding can carry a fee of its own on some payment methods. The member gets the full amount back; the fee is yours to bear.

That includes testing your own tier. Paying for it with a real card and refunding yourself costs you Stripe’s fee on every run — on a small tier, several times over. How to issue a refund, and what it does to the member’s role, is its own page.

Very small prices

It is the fixed part of the fee that bites, not the percentage: it is the same amount whether the payment is large or tiny. At €1 a month on a euro-area account, Stripe keeps €0.27 of every payment — about 27% of it. The same €12 billed once a year is under 4%.

The offer editor says so where you would act on it: type a price that small and the line under the price fields names a longer billing interval instead of the amount. Adding one is part of editing a tier’s price.

Where you see the figure

Under the price fields, while you are creating or editing a tier. It is in your own currency and uses the standard rate for your account’s country.

Your dashboard’s revenue tile and per-member figures are what members are billed: before Stripe’s fee, and after any discount code they used. The balance left once Stripe has taken its fee is in your Stripe dashboard.